Description
Customer Service – Online Course
CPD Approved & Certified | 100% online | Build trust, loyalty, and professionalism | Duration: 75 minutes
Course Overview:
Exceptional customer service is the cornerstone of a successful business. This CPD-certified online course provides learners with the knowledge and tools to deliver professional, consistent, and high-quality service that enhances customer satisfaction and loyalty.
Covering everything from core customer service principles to effective communication and handling complaints, this course is ideal for anyone working in a customer-facing role. It explores how to identify customer needs, deliver a great first impression, and ensure a positive experience throughout the customer journey — before, during, and after their service needs are met.
Key Skills Gained:
- Understanding the definition and importance of customer service
- Identifying the goals and benefits of exceptional service
- Developing strong verbal and non-verbal communication skills
- Understanding and responding to customer needs
- Handling feedback and complaints professionally
- Creating a consistent, customer-focused service culture
Course Modules:
| Module | Name | Pass Mark |
| 1 | About the Course | 70% |
| 2 | What is Customer Service | 70% |
| 3 | The Goals of Great Customer Service | 70% |
| 4 | Discovering and Understanding Customer Needs | 70% |
| 5 | Delivering Maximum Levels of Customer Service | 70% |
| 6 | Making Customers Feel Great From the Start | 70% |
| 7 | Communication Skills | 70% |
| 8 | Non-verbal Communication and Body Language | 70% |
| 9 | Dealing with Customer Complaints | 70% |
Learning Objectives:
By the end of this course, learners will be able to:
✅ Define what great customer service looks like and why it matters
✅ Understand the customer’s journey and how to improve it
✅ Apply active listening and effective communication skills
✅ Handle difficult customers and complaints with professionalism
✅ Build lasting, trust-based customer relationships
Target Audience:
This course is perfect for:
- Customer service representatives
- Retail and hospitality staff
- Call centre and admin teams
- Team leaders and managers
- Anyone in a customer-facing role
System Requirements:
- Browser: Latest version of Chrome, Firefox, Edge, or Safari
- Video: Up-to-date video drivers
- Memory: 1GB+ RAM
- Internet: Broadband connection (3Mb+ recommended)
Enrol now or contact us for group or team training options
