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Event Security in the Security Industry

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About Course

This e-learning course introduces learners to the core principles of delivering excellent customer service within a security role. Effective communication, calm conflict management, and professional behaviour are essential for ensuring safety and building trust with the public.

Whether you’re new to the industry or enhancing your skills, this 2-hour course is ideal for anyone working in security environments that involve direct contact with members of the public.

What Will You Learn?

  • The roles and responsibilities of an event security operative
  • Principles of customer service in event environments
  • Health and safety procedures and emergency response
  • Conflict management and effective communication
  • How to identify and respond to potential threats
  • The importance of crowd management and control
  • Legal frameworks and professional standards

Course Content

Unit 1 Preparation for Security & Safety at Events

  • Unit 1 Preparation for Security & Safety at Events
    00:00

Unit 2 Control the entry, exit and movement of people at events

Unit 3 Monitor people and respond to crowd problems at events

Unit 4 Respond to accidents & emergencies at events

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