Description
Conflict Resolution in the Workplace – Online Course
CPD, IIRSM & Institute of Hospitality Approved | 100% online | Ideal for individuals or teams | Duration: 45 minutes
Course Overview:
Conflict is inevitable in any workplace — but when handled effectively, it can lead to growth, innovation, and stronger teams. This practical, CPD-certified course explores the causes, impact, and resolution of workplace conflict, helping learners develop the tools and techniques to manage disputes professionally and proactively.
Through real-world examples and evidence-based strategies, learners will understand the cost of unresolved conflict, the five key conflict modes, and how assertiveness and positive outcomes can be achieved. The course empowers managers, supervisors, and team leaders to foster a more harmonious, collaborative, and productive working environment.
Key Skills Gained:
- Recognising the early signs and causes of workplace conflict
- Understanding the stages of conflict and common triggers
- Applying the five conflict resolution modes (competing, collaborating, compromising, avoiding, accommodating)
- Using assertive communication to de-escalate tensions
- Turning conflict into positive outcomes, stronger relationships, and shared understanding
- Promoting a workplace culture of open communication and trust
Course Modules:
| Module | Name | Pass Mark |
| 1 | The Causes and Symptoms of Conflict at Work | 70% |
| 2 | Resolving Conflict | 70% |
| 3 | The Five Conflict Modes | 70% |
| 4 | Using the Modes | 70% |
| 5 | Assertiveness | 70% |
| 6 | Making Positive Outcomes | 70% |
Learning Objectives:
By the end of this course, learners will be able to:
✅ Identify the root causes and impact of conflict in the workplace
✅ Apply effective resolution techniques at different stages of conflict escalation
✅ Use assertive communication and emotional intelligence in conflict scenarios
✅ Understand and utilise the five conflict modes strategically
✅ Create a workplace environment where differences are valued and managed constructively
Target Audience:
This course is ideal for:
- Supervisors and line managers
- New and aspiring team leaders
- HR professionals and team facilitators
- Individuals looking to build leadership and interpersonal skills
System Requirements:
- Browser: Latest version of Chrome, Firefox, Edge, or Safari
- Video: Up-to-date video drivers
- Memory: 1GB+ RAM
- Internet: Broadband connection (3Mb+ recommended)
Enrol now or Contact us for team training packages
