Course Description
Effective communication is at the heart ❤️ of high-quality care. In adult social care, how you communicate can directly impact the wellbeing, safety and dignity of the people you support.
This course explores the essential principles of communication, including the different ways we communicate, how to recognise and reduce barriers 🧱, and how to ensure your message is understood clearly. You’ll also learn the importance of confidentiality, how to check understanding, and where to get help if communication breaks down.
Whether you’re communicating with service users, colleagues, or families, this course will help you do so with clarity, respect and empathy.
Learning Objectives 🎯
By the end of this course, you will be able to:
✅ Understand why people communicate and how it affects care
✅ Recognise different communication methods (verbal, non-verbal, written, and more)
✅ Identify and reduce common communication barriers
✅ Check for understanding effectively
✅ Know when and how to seek support for communication challenges
✅ Understand the importance of confidentiality in communication
Who is This Course For? 👩⚕️👨⚕️
This course is ideal for:
- Health & social care staff
- Support workers
- Residential & domiciliary carers
- Anyone working with vulnerable adults in a care setting
Course Modules
| Module No. | Module Name | Pass Mark |
| 1 | Reasons People Communicate | 70% |
| 2 | Ways of Communicating | 70% |
| 3 | Identifying Communication Barriers | 70% |
| 4 | Reducing Communication Barriers | 70% |
| 5 | Checking Understanding | 70% |
| 6 | Getting Help With Communication Issues | 70% |
| 7 | Confidentiality | 70% |
Key Benefits 🌟
🧠 Builds your communication confidence
🤝 Helps you provide person-centred care
🛡️ Promotes better safeguarding and data protection
🕒 Learn at your own pace, 100% online
System Requirements 💻
- Up-to-date web browser (Chrome, Firefox, Edge, Safari)
- 1GB+ RAM
- Broadband connection (3Mb+)
- Updated video drivers
