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Customer Service – Online Course

Original price was: £35.00.Current price is: £14.97.

Exceptional customer service is the cornerstone of a successful business. This CPD-certified online course provides learners with the knowledge and tools to deliver professional, consistent, and high-quality service that enhances customer satisfaction and loyalty.

Covering everything from core customer service principles to effective communication and handling complaints, this course is ideal for anyone working in a customer-facing role. It explores how to identify customer needs, deliver a great first impression, and ensure a positive experience throughout the customer journey — before, during, and after their service needs are met.

Customer Service – Online Course

CPD Approved & Certified | 100% online | Build trust, loyalty, and professionalism | Duration: 75 minutes


Course Overview:

Exceptional customer service is the cornerstone of a successful business. This CPD-certified online course provides learners with the knowledge and tools to deliver professional, consistent, and high-quality service that enhances customer satisfaction and loyalty.

Covering everything from core customer service principles to effective communication and handling complaints, this course is ideal for anyone working in a customer-facing role. It explores how to identify customer needs, deliver a great first impression, and ensure a positive experience throughout the customer journey — before, during, and after their service needs are met.


Key Skills Gained:

  • Understanding the definition and importance of customer service
  • Identifying the goals and benefits of exceptional service
  • Developing strong verbal and non-verbal communication skills
  • Understanding and responding to customer needs
  • Handling feedback and complaints professionally
  • Creating a consistent, customer-focused service culture

Course Modules:

ModuleNamePass Mark
1About the Course70%
2What is Customer Service70%
3The Goals of Great Customer Service70%
4Discovering and Understanding Customer Needs70%
5Delivering Maximum Levels of Customer Service70%
6Making Customers Feel Great From the Start70%
7Communication Skills70%
8Non-verbal Communication and Body Language70%
9Dealing with Customer Complaints70%

 


Learning Objectives:

By the end of this course, learners will be able to:
✅ Define what great customer service looks like and why it matters
✅ Understand the customer’s journey and how to improve it
✅ Apply active listening and effective communication skills
✅ Handle difficult customers and complaints with professionalism
✅ Build lasting, trust-based customer relationships


Target Audience:

This course is perfect for:

  • Customer service representatives
  • Retail and hospitality staff
  • Call centre and admin teams
  • Team leaders and managers
  • Anyone in a customer-facing role

System Requirements:

  • Browser: Latest version of Chrome, Firefox, Edge, or Safari
  • Video: Up-to-date video drivers
  • Memory: 1GB+ RAM
  • Internet: Broadband connection (3Mb+ recommended)

Enrol now or contact us for group or team training options

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